It Seriously Pays to Pay Attention!

Sometimes we don’t realize the importance of paying close attention to people and giving our undivided attention to the details, that is until we find ourselves trying to pick up the pieces when things come crashing down all because we failed to listen closely enough.

I was talking with a contractor the other day and he told me about a situation he found himself in a few months back. He said he was in the middle of building a house for a home owner who’s been doing carpet cleaning in Clarksville TN for the past 10 years. He was making great progress with minimal hick ups along the way. Everything was smooth sailing until the home owner decided they wanted the fire place on a different wall than was originally specified in the blueprint.

The contractor asked the home owner a few questions to gain the necessary details of the change before getting back to work and passing on the orders. Later that week when his crew had finished building the fireplace in the new location, he received an unwanted call say the least.

The home owner had just checked in on the job and was irate. He said that the fireplace was not constructed the way he had requested, and he wanted to meet him at the site immediately!

When he met with the unhappy customer he was immediately given an earful. Apparently, when he had spoken with him earlier he had specified not only to change the location of the fireplace but also to change design of the bricks! Yet some how, in the midst of that busy day, he had not payed enough close attention to the details his customer was giving him.

Almost instantly he vaguely remembered the home owner giving these instructions yet somehow managed to tune him out. Just like any good contractor would do, he proceeded to apologize for the misunderstanding and immediately give orders to tear down that beautiful fireplace and rebuild it the way he had requested.

He told me that just that one small mistake of not paying close enough attention costed him thousands of dollars. Although the importance of listening to your customers is the main point I want to stress in this article, I want to also cover a few key tips to insure this  kind of thing never happens to you.

Here are a few pointers to help improve the way you interact with your customers:

  • Always try your best to minimize any distractions when your customer is making detailed requests. Go to a quiet place where there are less things happening that could potentially take your mind off of the task at hand which is to listen.
  • Take detailed notes of everything your customer is requesting. This is a surefire way to help insure you pay attention to what they are saying. If you have to write it you have to hear it.
  • Repeat back to the customer all of the requests you have written down. This is a great way to make sure you understood them correctly the first time.
  • Ask questions. If there is anything the customer is telling you that you don’t fully understand, don’t hesitate to ask them to clarify.

Doing these things can really help you when you’re interacting with your customers and can actually save you thousands of dollars over the years of your contracting career, just ask the owner of this dryer vent cleaning business here. Like they say, “Paying attention pays off big in the long run.

Don’t be the guy who shakes his head in agreement acting like he understands everything only to walk away scratching his head and wondering to himself “wait what did they say?”

Be the guy who always gives his undivided attention and it will save you lots of headaches!

How To Get Rid of Odors in Your Home

How many times have you entered your home and detected an odor that you can’t quite put your hands on? There’s a lot of talk about pollution in the air and attempts to clean up the environment, but there are more potential risks stemming from indoor air quality. We bring contaminants into our homes from our clothing and shoes, which are compounded by fumes from cooking, cleaning products, personal hygiene products etc. A household with small children, who may have frequent colds, and pets are at an even greater risk of odors in the house. Most homeowners begin a cleaning frenzy – bathroom, kitchen, laundry, and even windows; but the most neglected area, and the most likely culprit is the carpet.

In most homes, carpet cover the majority of the floor surface. Anything and everything that is in the air eventually settles into your carpet. A good vacuum is a great place to start, as it will help you remove a good portion of the loose soil. A carpet should be vacuumed at least a few times a week for proper performance and health. The best way to ensure your carpet is free of not only dirt and soil, but that pesky, lingering odor is to hire the services of the best carpet cleaning company in Rochester, New York  You can find one by asking for referral from friends or relatives that have had a good expereince with a comany they have used in the past. You can also do a search online for carpet cleaning rochester ny reviews to read independent testimonial from previous clients. In addition to deep embedded soil, your carpet is a breeding ground for germs and bacteria. The combination of dirt, oil based stains and bacteria will most often cause the air in your house to ‘smell stale’.

 

Professional carpet cleaning companies use several methods to clean carpets, but the most effective method is hot water extraction, most commonly referred to as ‘steam cleaning’. The best way to dissolve deep soil as well as get rid of what it causing the odors in your home is with the use of high temperature water and extraction.They will use chemicals that are powerful yet safe for your carpet and inhabitants. A skilled technician will use the right cleaning solution and concentration based on your carpet fiber type as well as level of soiling. Once the cleaning is done, you will notice that your home smells brand new.
 

Should you do your own Carpet Cleaning?

Thanks for taking the time to read our post. This is a video from one of our many satisfied customers. He was very kind to leave a carpet cleaner review for us and allow us to use it for marketing purposes. In addition to providing carpet cleaning services, we also offer Upholstery Cleaning, Mattress Cleaning and Drapery Cleaning. Power Washing services to come in the near future!

 

If you have struggled with trying to clean your carpets on your own with a Rug Doctor rental from Home Depot or Lowes; or you have your own home machine like a Bissell or Hoover, you know the pains of the laborious steps involved. First, you have to drive to the store, wait in line, lug the equipment and chemicals to your car and head home. Then once you’re home, you spend a few more trips dragging everything inside the house. At this point, you have spend almost $100 and up to an hour of your day. Due to the size of that machine, which probably only holds about 2 gallons of water, you will have to fill and dump it at least 10 times for an average size room. You’re also leaving behind a lot of shampoo which can not be effectively removed from the carpet, so you spend 10 minutes going over each and every section. About and hour later, you are finally finished with your first room…. only 6 more to go! And not to mention the stairs, which have inherent difficulties to begin with!

An entire day of hard labor and you’ve accomplished to clean maybe half of your house. Then there’s day two! You are a little more experienced, so it may only take you about 25 minutes per room! Keep in mind, you are now into the second day of the rental, so you’ve just added another $50 to the price of your DIY project.  Several more hours and you are finally done, and your carpets look pretty good… so far! You load everything up in your car and drive to the store to return it, and noticed that some of the dirty water left in the tank has now made it’s way onto your back seat.. something to deal with another day!

A few days go by and you want to enjoy a dinner and movie in your favorite chair and notice all these spots mysteriously appearing all over the carpet? How can this be? You just cleaned it? Well, to your surprise or horror, you realize that you left a lot of soap in the carpet and it’s been collecting dirt and soil every since. And not to mention the stiffness of the pile and that annoying odor!

Well, I’m sure you get the picture!

Scenario number two:

You pick up your cell phone and do a Google search for  Professional Carpet and Upholstery Cleaners near me. You find someone that you feel is reputable with good reviews, so you’re confident they can do a good job. You also click here and notice the company has several social profiles as well.  They schedule an appointment for the next day. The technician arrives on time and starts the cleaning process while you and your family spend time together in the backyard by the pool. Before you can get the grill started, the technician emerges from the house with a cheerful smile to inform you that your carpet cleaning is now complete and would like to do a final walk through with you. After noticing a few stains on your mattress, he informs you that he also offers a deep mattress steam cleaning service, points you to their website and agrees to come back at a later date.  He hands you the bill and you can’t believe your investment only came to $150… the exact amount you would have spent if you attempted to clean it yourself! However, in this case it was done correctly and has been warrantied by the company, and you didn’t even break a sweat…. or a nail in the process. Take your pick!

 

Picking Your Clients Wisely

Whether you’re a real estate investor or an agent It is super important to give every potential client a full assessment to determine whether or not they will be a good fit for you. Just because there may be an opportunity to gain a new client that doesn’t always mean that it will result in a profitable deal.

Knowing the market and the details of the deal and what you stand to gain or lose, is a very important step in acquiring a new client because these things need to be sorted out well before the deal is finalized. When this crucial step is missed, things can potentially pop up in the future that will surprise either party and cause problems.

One of my previous clients told me how he was searching for house painters in hendersonville (a small town in Tennessee). He came across a few painting contractors who seemed a little too eager to take his money and not showing enough interest in his specific needs. Nevertheless, he decided to hire one of the contractors and soon after realized he had made a mistake.

The contractor ended up telling him that he would not be able to finish the job within the previously agreed upon time! Why? Because he didn’t listen closely enough to the details of the deal and found out that there would be a good deal more work involved then he had first assumed.

This is just one of many examples of what can easily happen if you don’t take the time to slow down and find out how you can best be of assistance to your potential client.

Below is a list of things to keep in mind when you’re in conversations with a potential customer.

  1. What is the main outcome/result your prospect is looking for?
  2. Is your prospect willing to compromise what he/she wants out of the deal?
  3. Does your prospect seem demanding or are they a respectful communicator?
  4. Can you properly assist your prospect, should they become a client, in everything they need out of the deal?
  5. Does the prospect/deal have the potential to become more of a headache for you than a benefit?

These factors are life savers when it comes to choosing your clients. The sooner you can weed out the stressful, problematic deals and clients, the sooner you can gain real mutually beneficial deals and relationships with customers that are a great match for you and your real estate skills!

Sub-Contract the Right Painting Company

In the general contracting business there will always be specific categories of construction that will need to be subcontracted to another company. Unfortunately, however, being that it’s many times hard to find good help, many contractors mess up especially when starting out with there first subcontract deal.

It is important to understand the scope of tasks and the quality of work the company in question is known for. Many painting companies have a low standard for the quality of their work they do and usually that works for them depending on their price points. Visit torrespaintingco.com for an example of some specific services and the level of quality recommended if you’re subcontracting your painting projects.

Below is a list of specific questions to keep in mind when searching for a quality house painter to work with:

  • Does the company have good experience? A good factor to take into consideration is if the company has been around for awhile. If the company is new or a startup than there is a good chance it’s still in what is called the trial and error stage. The majority of mistakes made by a business are made during the initial growth phase. It may be a good idea to stay away from a brand new company and save yourself the pontential headache.
  • Does the painting company take pride in their work? Do they have a detailed website with lots of pictures showcasing their work? Let’s face it, residential painting as well as commercial painting, is a visual line of work, if the company doesn’t show examples of their work it’s very possible they are a low budget, low quality, inexpensive option for people looking for a quick and cheap deal.
  • Does the company practice good comunication? This is super important. If you find it difficult to reach them the first, second and third time, or they never call you back after promising to do so, maybe they are too overwhelmed with too many projects. Sometimes the case is, they may not be the kind of person you want to be caught in a tricky situation with. Be sure you do business with someone who answers their phone!
  • Do you get along with the owner of the painting company? This is a big one, everthing else aside, if you can’t get along well with the owner of the company you’re in business with, chances are you will run into problem in the near future. If you can’t see eye to eye, at least the majority of the time, then you may not want to get into a deal together that involves money. That can go south real quick!
  • Lastly, do you and the owner/project manager of the company agree on the terms? This one may seem like an obvious one but you’d be surprised how many people overlook or try to down play the importance of a firm agreement. For example, if either parties are not sure if they can deliver on the requirments of the contract, someone has to either compromise or bow out. Both parties need to be absolutely honest, starting out, what they can and cannot be expected to do in order for the deal to turn out well with no surprises.

These simple yet important tips are crucial to your success in finding a reputable painting company to subcontract your work to. If you find the right company you can enjoy plenty of good deals and work together for years to come! Check out one of our previous posts on how to avoid big mistakes that cost you money!

Don’t Make This Mistake When Pouring Concrete!

When you first are starting out in the contracting business there are literally an endless number of mistakes that you can possibly make that can put a real big dent in your expense account and some of these mistakes have put other unfortunate contractors out of business.

One big mistake that I find many contractors end up making, is they screw up the foundation when pouring the concrete. This one faulty process can seal your doom if you’re not careful. It is very costly and very much a huge headache to correct a mistake like this that has already solidified.

If the concrete is not poured evenly, once the frame is built, it will not be perfectly aligned with the concrete and therefore will be made virtually impossible to properly stuccoed. In addition to the hassle in dealing with the trouble of finishing up the foundation work in a timely fashion, you will also have an aesthetically flawed foundation. No home owner will settle for that.

If this process is not done correctly the first time, you will have to either chip away at the concrete or bring the frame of the house closer to the outer edge.

Watch the video below for a more detailed explanation on what to look out for when setting a concrete foundation.

As you can see, it is very important to pay attention to every possible detail before setting the concrete. If you liked this video and got value from this post please comment and share with other enthusiasts. Also read more about important construction information here.

 

 

Big Mistakes Cost You Big Money

Here at GeoVision we have a saying that any experienced contractor can deeply relate to. Almost everyone who has spent some time in the field of construction knows this to be true: “Big Mistakes Cost You Big Money”. It’s true and many of you reading this right now have learned this the hard way by making some of the most costly mistakes of your career.

Usually when we first get started with something new, like entering into a previously untouched line of construction work, we feel like we know enough to just dive right in. Although this may be somewhat true, there will always be details of the trade that we end up overlooking, details that will come back to bite us in the butt.

The only thing we can do as contractors, is to do our best to do as much due diligence on every line of work and every new job that we take on, before we take on the new work. It it absolutely critical that you take the time to thoroughly assess the amount of work involved with each new contract.

The cost of labor, materials and time must be correctly calculated and estimated, in order to maximize your profits each time you take on a new job. It is safe to say that almost every time you come up with your final estimated cost, it is a good idea to add on about ten to fifteen percent just to be safe and have some extra wiggle room just in case things go south.

Paying attention to the smallest details whenever you are ordering material and preparing to install things like bath tubs, sinks, windows, etc. can save you lots of money by helping you avoid costly mistakes in the long run. Watch this short video below for a few tips and tricks to help you avoid big mistakes that can potentially set you back.